The First Integrator: Challenges and successes
We often hear from clients who previously used services from other integrators or worked with different CRM systems. We've noticed differences between clients who have experience with CRM and those who don't. We’d like to offer some recommendations and explain how we work with clients to ensure your CRM implementation is successful, even if you have no prior experience.
What is CRM and how to work with it?
Clients often struggle to understand what CRM is. To them, it might seem like something from science fiction. Our job is not only to be technical experts but also business analysts who explain that CRM is a universal business management tool. We aim to make it as user-friendly and comprehensible as possible. We recommend investing time in training and understanding the basic features of CRM. Integrating CRM without wanting to learn is like switching from a bike to a car and not wanting to pass driving tests because the car should drive itself.
Cost? Expensive, but worth it
If you are working with us for the first time, the cost may seem high. It’s like explaining that an exotic dish costs more than fast food, but the result is worth it. We will demonstrate the value of our work through tangible benefits—saving time, increasing efficiency, and boosting sales.
Organizational chaos or streamlined operations?
Sorting out organizational issues can seem challenging. At first, it seems simple: discuss the requirements, develop, test, refine, and conclude. But in practice, the most time-consuming part is discussing the requirements. We recommend thoroughly thinking about what you want from the implementation, describing how your business process really works, and highlighting any improvements you’d like. We set clear stages and keep you updated on each one so you can follow the plan and save your time and nerves.
Conclusion
Being the first integrator for you is both a challenge and a great opportunity to build strong relationships. We will become your guides in the CRM world and lay the foundation for your business’s future growth.
