In today’s beauty business, effective client appointment management is critically important. Our CRM system for beauty salons, built on the Planfix platform, offers a convenient and intuitive tool for online booking—thanks to its integration with the OnceHub service.
What Is OnceHub and How It Integrates with Planfix
OnceHub is an online appointment booking platform that we’ve integrated into our beauty salon CRM. The booking page works as a standalone web interface, which you can:
- Brand to match your salon (logo, colors, fonts)
- Localize (Ukrainian, Russian, English, and other languages)
- Customize for each specialist (e.g., an individual page with a unique schedule)
Clients only see available time slots, choose a convenient time, fill in the required fields—and immediately after booking, all the information is sent to Planfix.
How It Works: Automation in Action
- The client books an appointment on the OnceHub page, selecting a specialist, service, and convenient date.
- Once confirmed, OnceHub sends a webhook to Planfix, including all relevant data: date, time, contact info, and technical details (e.g., task ID if previously defined).
- A task is automatically created in Planfix, its status is updated (e.g., "Booking Confirmed"), and the required automation is triggered—sending notifications to staff, updating calendars, sending SMS, etc.
Additionally, we can pass values from Planfix to OnceHub—such as a hidden task ID—to ensure seamless data linkage without displaying it to the client.
Key Benefits
✅ 24/7 availability – Clients can book even at 3 AM, no calls or admins needed.
✅ Fewer errors and no duplicates – No manual data entry; all info goes directly into the CRM.
✅ Reduced admin workload – No more endless messages or Excel tracking.
✅ Scalable for large teams – Each team member can have a personalized booking page with their schedule and services.
✅ Not just for beauty salons – Ideal for massage studios, cosmetology clinics, laser centers, training centers, and more.
Additional Features
- Integration with staff calendars – see availability in one place
- SMS and email reminders – automated via Planfix
- Booking reports – track who booked, when, and cancellations
- Automated task creation – all communication history stored in one place
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Conclusion
The integration of OnceHub with Planfix is more than just online booking—it’s a fully automated system that saves your team time, minimizes errors, and boosts service quality. This integration is available as an additional feature in our CRM for beauty salons by ProcessFather, and it can also be included in other CRM configurations where client-side online booking without a manager is needed.
For teams not planning to use online booking, our basic CRM setup includes an alternative: a manager or admin can create bookings directly in Planfix, and the system will automatically send reminders via the client’s original communication channel (Viber, Telegram, SMS, email, etc.). All chat history and visit details are saved under the client profile in the system.
Furthermore, our beauty salon CRM integrates with Google Calendar—allowing specialists to view their schedules in a user-friendly format with automatic booking sync.
👉 Explore the full functionality of our CRM for beauty salons, SPA centers, and cosmetology studios:
https://www.processfather.com/cosmetology
